Consumers Leverages IMM eSignatures in Unique Kiosk Environment
IMM, a provider of innovative eSignature, workflow and document solutions for financial institutions, has enabled Waukegan, Ill.-based Consumers Credit Union (CCU) to deploy eSignatures in its kiosk environment.
The $584 million credit union wanted to better leverage its kiosks, outfitted with video and voice capabilities, and the next step in its creative new branch approach was to implement eSignature technology. CCU deployed IMM’s Document Exchange to provide members an in-branch self-service experience, and essentially extend another convenient and secure methodology to complete loan and membership documents and other traditional transactions. IMM’s Document Exchange, a cloud-based eSignature solution, pushes document sets to members at a specific kiosk machine for eSignature.
Michael Mikkelson, vice president of technology at CCU, said, “Our vision was to provide members prompt access to the experts in every area of the credit union while creating the best possible experience. For that to happen while providing consistency throughout the enterprise, we needed technology to catch up to our vision. eSignatures were a necessary component for our branch infrastructure. Kiosk interactions were previously counterproductive to advancing our larger digital strategy because transactions were interrupted before completion without an electronic means to sign or otherwise endorse non-paper documents. IMM’s technology and expertise allowed us to bring transactions full circle for members.”
“This is IMM’s initial application of eSignatures in a kiosk-oriented environment and we anticipate there to be more demand for this same model,” added John Levy, IMM co-founder and EVP and ESRA (Electronic Signature & Records Association) board member. “IMM technology is proven adaptive to emerging trends and to helping financial institutions power real branch transformations. As the industry continues to define banking and evolve consumer interactions, our solutions remain a vital part of fulfilling this technology-driven progression.”
About IMM
Based in Linden, N.J., IMM develops and delivers innovative technology solutions that enable financial institutions to electronically streamline their business operations and processing environments. With a strong and secure legacy of serving more than 600 banks and credit unions with solutions for eSignature capture, business process (workflow) automation, and document presentment, IMM continues to create advanced software applications that promote clients’ sustainability while dramatically increasing productivity and operational efficiencies. The company is a longtime advocate of eSignature adoption and education, active in ESRA to advance the public’s understanding of issues surrounding the use of electronic signatures and records.
